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Resolved: Very poorly cleaned place. Yes it looked neat but very dirty as far as pet dander. Vrbo could not have cared less about my bad experience.

Very poorly cleaned place. Yes it looked neat but very dirty as far as pet dander. Vrbo could not have cared less about my bad experience.
Very poorly cleaned place. Yes it looked neat but very dirty as far as pet dander. Vrbo could not have cared less about my bad experience.
Very poorly cleaned place. Yes it looked neat but very dirty as far as pet dander. Vrbo could not have cared less about my bad experience.
Very poorly cleaned place. Yes it looked neat but very dirty as far as pet dander. Vrbo could not have cared less about my bad experience.
Very poorly cleaned place. Yes it looked neat but very dirty as far as pet dander. Vrbo could not have cared less about my bad experience.
Very poorly cleaned place. Yes it looked neat but very dirty as far as pet dander. Vrbo could not have cared less about my bad experience.
Update by user Jul 05, 2022

Company fixed the issue and I have been provided with partial refund.

Original review posted by user Jul 05, 2022
Pet dander all over apartment. Heavily. Owner witnessed my breathing problems and huge hives all over me. Said she does not allow pets yet when I knocked on her door on property cats came to door. Sorry I know my cat allergies they have been brutal my whole life and...
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Resolved
ID
#3733627 Review #3733627 is a subjective opinion of poster.
Cons
  • Unreliable owner should be removed from listing a home
Loss
$500
Preferred solution
Price reduction

To cancell home on market

I would like to make sure that you cancelled my home on vrbo. The house is no longer on market. It has sold.
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ID
#3830907 Review #3830907 is a subjective opinion of poster.
Location
Spokane, Washington

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New Reviewer

Payment not confirm

Hello! My name is Averichkina Tatiana. I am use your site VRBO as a owner for rental business. I want to ask your company have you made a transfer to my bank account 66,220 JPY ,I have not received a notification from your company about the transfer of funds.
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ID
#3830448 Review #3830448 is a subjective opinion of poster.
Pros
  • Customer service used to be better
Loss
$650
Preferred solution
Deliver product or service ordered

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New Reviewer

False Advertising & very rude agent

Vrbo - False Advertising & very rude agent
I got a job in Dallas & wanted to stay here for 2 weeks until I found a place to live . Upon pulling up at the apartment I see nothing but trash everywhere in the parking lot, cars are parked any kind of way. Ok no problem. Then upon entering the apartment I noticed...
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ID
#3827781 Review #3827781 is a subjective opinion of poster.
Cons
  • Horrible customer service- illegal activity
  • Very irresponsible
  • Difficult to contact
Loss
$939
Preferred solution
Full refund
New Reviewer

Can't get any support

I was a Premier Host, and had been since 2018. A couple of weeks ago I noticed that I wasn't receiving notifications (either through text or email) when a guest sent an inquiry/made a booking. The only way I knew I had a message was if I went directly to the website...
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ID
#3822725 Review #3822725 is a subjective opinion of poster.
Location
Scotts Valley, California
Loss
$2
Preferred solution
I would like to be refunded the Administrative fees VRBO took while I was having issues. (From middle of July onwards). I also would like the Administrative fees to not be charged for my guest coming August 15-17 and the one coming October 15-17.

Pay reservation bal Could get no help or assistanceance

I tried to call to get help purchasing insurance and of course no one spoke English and no 1 could tell me how to do it so it was just great 2 hours on the phone and absolutely no help absolutely frustrated and will never use you again
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ID
#3820597 Review #3820597 is a subjective opinion of poster.
Location
Meridian, Idaho

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New Reviewer

NEVER THEIR FOR US WHEN NEEDED

I'VE WRITTEN A TO CUSTOMER SUPPORT28/07/2022 REGARDING AN ENQUIRY HAVE BLOCK MY CALENDAR IN MY AIRBNB AND NOT ALLOW ME TO TO HAVE BOOKINGS AND STILL NOW i HAVE NOT A RESPOND FROM THEM only that they got the email and they will get back to me in 24 hours The calendar is still blocked and nothing from Vrbo customer support I Will write to all social media of how bab is VBRO customer support is

User's recommendation: no no recommendation to any future customers.

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ID
#3820458 Review #3820458 is a subjective opinion of poster.
Location
Nicosia, Nicosia
Cons
  • No support or service

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New Reviewer

Incorrect description on vrbo

Hello We are disappointed to have to email you on this the first day of our holiday and say that we are wholly dissatisfied and upset with the accommodation. To be clear, we would not describe ourselves as being exceptionally fussy travellers but the list of issues at...
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ID
#3819296 Review #3819296 is a subjective opinion of poster.
Location
Drogheda, Leinster
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer

Pinkie Flamingo not answering me !

I talked with Pinkie yesterday.!! She said she would email instructions for Condo yesterday or today.!! Now only voicemail on phone.!! Im supposed to check in Tommorrow.!! Please help.!!
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ID
#3818016 Review #3818016 is a subjective opinion of poster.
Location
Covington, Louisiana
Preferred solution
I would like to make sure Pinkie is a real company.!! Have I been set up.!!
New Reviewer

No one answered the customer support phone line for 25 minutes

25 minutes on hold and still no customer support. How do you expect anyone to want to support your business when you wont support it?
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ID
#3817152 Review #3817152 is a subjective opinion of poster.
Location
Stamford, Connecticut

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New Reviewer

Resolved: Vrbo does not pay in full . arbitrarily refund for customer id code HA-1NHYT9

Vrbo does not pay in full . arbitrarily refund for customer id code HA-1NHYT9
Update by user Aug 02, 2022

Company fixed the issue and I have been provided with full refund.

Original review posted by user Aug 02, 2022
Dear Vrbo. Yes, I ask to pay the exact amount of the guest's stay. You don't respect the host. entered our house and did not pay. work without credibility. irresponsible. Please review the case with ID: HA-1NHYT9. Guests stay 14 nights. claim free cleaning every day. Ask for extra blankets. We serve 14 days. Guests do not complain anything. and complete the vacation. want to not pay. Is it unfair to our business?
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Resolved
ID
#3816205 Review #3816205 is a subjective opinion of poster.
Location
Ho Chi Minh City, Ho Chi Minh
Pros
  • 452
  • Vrbo was kind enough to refund my fee
Cons
  • Vrbo is not giving received money to property owner
  • 250
Loss
$250
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I reserved the first location and they had a plumbing leak and cancelled me. I reserved the second one only to find out it was already booked and it didn’t reflect it on your website. I still haven’t

Vrbo HALOKB4L 0728**** **** -$1,125.86 You guys dont keep your website synced with the host or AirBandB Then you collect the money and dont automatically reverse it when it gets canceled.

User's recommendation: Get your crap together.

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ID
#3813934 Review #3813934 is a subjective opinion of poster.
Location
Marietta, Georgia
New Reviewer

Condo host additional Charges / want deposit return

Have been on hold for now over 45 min waiting to talk to some one. Host of condo wants to charge additional cleaning fees when already charging to much anyway for false reasons. Can never speak with anyone in a timely manner . Will not go threw them again

User's recommendation: Don’t use.

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ID
#3811642 Review #3811642 is a subjective opinion of poster.
Location
Town And Country, Missouri
Loss
$400
Preferred solution
Refund

Travel Agencies Expert Talks

How to Travel Safely During the Pandemic

Apr 2, 2021

Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.

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OfCan't get into my account

No matter what I do I can't get into my account I tried to change my password it would not let me I am going to kingswear soon all I need to know is the address and. Key code number many thanks
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ID
#3810539 Review #3810539 is a subjective opinion of poster.
Location
Hackney, England

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Verified Reviewer
New Reviewer

Refund

Vrbo - Refund
On the day I received a reservation confirmation the host contacted me and said the apartment is not available. I immediately escalated the issue to VRBO with the request to refund. I have 2 days prior the start of the trip and VRBO has not resolved the issue for 4 days. The customer support is absolutely useless. After my multiple requests I have not received any clarity regarding timelines. The phone line 28 min waiting time brought no results. No one answered

User's recommendation: Poor quality customer support.

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ID
#3809264 Review #3809264 is a subjective opinion of poster.
Pros
  • No pros
  • Easy to find properties
Cons
  • Refusal of refund
  • Hard to contact
Loss
$9000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund

Vrbo - Refund
After confirmed and paid reservation the host contacted me that the apartment was not available. I escalated this issue to VRBO. Despite my multiple requests and 2 days before the start of my trip I couldnt even receive information about timelines of resolution of the issue. The investigation has been taking place for 5 days with no result

User's recommendation: Low quality customer service.

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ID
#3809251 Review #3809251 is a subjective opinion of poster.
Location
Bucharest, Bucharest

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