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Reserved, booked, deposit accepted on a rental home in Payson, AZ, on February 5th, 2018. 33 days before actual vacation to begin, owner of property cancels, saying "it is sold". Deposit refunded. However, now we cannot find another property in area we wanted to stay,...
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#1249184
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I have had two recent guests submit a review of their stay. Once they submit a review, VRBO sends the homeowner an auto generated email requesting a review of the traveler. If this is done, the owner is able to see the review by the tenant "Today". In small print, if...
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2.5
#1246612
Reply to reviews
I would like to know why I can't change the payment information on my VRBO listing 855911 so that the proceeds are deposited to Scotiabank. I would also like to know why the billing address for my annual subscription payment can not be changed to an address in Mexico....
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#1240104
Reply to reviews
I booked a vacation in September for this coming August. My credit card was charged $915. I went back today to check on the status of the reservation and found out that it been canceled long ago. I never received any notification of the cancellation. The $915 is still...
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1.0
#1233463
Reply to reviews
I have had property listed on VRBO for 5 years. This past year VRBO outsourced their collection and payment process to a company calle Tapstone. I realized two weeks ago that 4 disbursements that should have been made to me from renters initial payments had not been...
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#1224323
Reply to reviews
Why does VRBO allow property owners to retain their membership if they don't respond to inquiries by renters? I'm trying to make vacation plans and i've submitted a request for a week's stay at a property. The owner did not respond in 24 hours, so my request got...
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Anonymous
Anonymous

Same thing happened to me they never notified me that they canceled it and they kept my money, $915. I just had to file a fraudulent complaint with my credit card company

2.8
#1219429
Reply to reviews
HomeAway & VRBO have changed their format and are hijacking guests info so property owners and guests can't commuincate with each other. They are charging guests service/booking fees (up to 10%) PLUS they are also charging owners fees on top of what owners already pay...
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Anonymous
Steve M

Great summary. Since being acquired by Expedia, VRBO has been experimenting with various ways to stick it to their customers. The best bet is for travelers to look for sites t...

Anonymous
Steve M

VRBO is gouging owners and travelers alike. It is much better for all concerned for the traveler to deal directly with the owner.

#1209494
Reply to reviews
I put my house on their website. I worked with them before Expedia bought them and they were fine. I found tenants for four months immediately. They paid all four months to vrbo/homeaway using an American Express card. Now I cannot get vrbo to give me the money and it...
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1.0
#1103623
Reply to reviews

In four years we have never had a problem with VRBO. UNLIKE THE OTHER RENTAL COMPANIES. and we use them all. VRBO provides us with over 90% of our business. Well worth the investment. They do not out source their work to another country as other rental companies do....
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Anonymous
Be concern very concern

Not once have I called an did not get another country... off shore. Are you nuts ...or is it that you don't speak English? The chaos exist with there customer service because ...

5.0
I liked
  • Honest company
I didn't like
  • Blocking url and web sites from customers
#1097689
Reply to reviews
I addition to the $400, I pay this site to list my condo, each person who books is charged a "service fee" of 4-9 percent of the booking, said fee going directly to BRNO or Home Away. Talk about milking your cow to death. My reasonably priced condo is suddenly not so...
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#1070828
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