VRBO Reviews

Show reviews that mention
owner refund property service money customer service customer reservation home trip
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Explore video interviews
I booked a trip through VRBO last August for a June 13-20, 2020 vacation with my family to a Honolulu resort and purchased Cancellation Insurance. Hawaii is quarantining all visitors upon arrival for 14 days. You can not leave your hotel room for anything except...
View full review
View full review
5 comments
#1996143

SAME ISSUE!!!

View more comments
Featured
ID
#1996118 Review #1996118 is a subjective opinion of poster.
Service
Vrbo Property Booking
Pros
  • Offer cancellation insurane
Cons
  • Refusal of refund
  • Poor service when problems arise
  • Difficult to contact
Loss
$5000
Preferred solution
Full refund
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Explore video interviews
Forced to cancel vaca due to government imposed travel restrictions. The homeowner reusing to give us full refund. VRBO ASSURED me we could 100% Refund then says that i was give incorrect info. In these u precedented times VRBO IS NOT standing behind their customers. I...
View full review
View full review
17 comments
#1899661

My vacation was for March 28-April 4th 2020 and I refused to cancel my reservation, due to the owner changing the policy after I made the first payment. I am out of a villa in Las Vegas for $12,397.00 VRBO rep granted our refund and after the owner contacted us and asked to re-schedule our trip.

We finally agreed for a later date next march/April. Now in recent discovery, a murder was committed at the property and VRBO deleted the owner off the site. The owner is not contacting us. VRBO is giving me the run around.

All I want is to get our refund back and our Las Vegas vacation is ruined.

They do not have the greatest customer service and it is very difficult to talk to an agent. I am frustrated and want someone to give me the correct information.

View more comments
Featured
ID
#1830831 Review #1830831 is a subjective opinion of poster.
Service
Vrbo Property Booking
Cons
  • Lied about refund
Loss
$700
Preferred solution
Full refund
New Reviewer

Bad recorded information from Vrbo cost me $300.

Read the recorded information from me on July 24. This led me to ask the renter to cancel their reservation. This reservation was originally for May 21-23. They cancelled 2 days before the rental date. I didnt want to take all their money. While I was deciding on how muck to return to them I gave them a new and temporary rental date in late September When I decided how much money to return to the renter I asked them to cancel their reservation based on information fron vrbo. This information

User's recommendation: Don’t trust information given from vrbo.

View full review
ID
#2711684 Review #2711684 is a subjective opinion of poster.
Pros
  • No support of customer
Cons
  • Will not work with you on clear mistakes on the company
Loss
$297
New Reviewer

Listing not online while I paid

One of the many glitches of Homeaway-Vrbo. They are always against the interests and convenience of the owners.
View full review
ID
#2710999 Review #2710999 is a subjective opinion of poster.
Location
Teramo, Abruzzo
New Reviewer

Booked property now owner deleted post

We booked a reservation over another ago for a condo. We we arrived on said date what we booked the owner was no where to be found. Vrbo didn't have the right contact number for the place and the owner would not answer the messages sent on the app. I called customer service and sat on hold for 2 hours and counting as I'm still on hold. They won't refund the 500 dollars I paid for the place and are basically telling me I have to wait til they find me a place to stay at the rate I paid. Mean while I'm over 3 hours from home, have 2 children with me and no place to stay for the night and it's 6pm. The customer service is awful

User's recommendation: DO NOT BOOK WITH THIS PLACE.

View full review
ID
#2707982 Review #2707982 is a subjective opinion of poster.
Loss
$500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The host didn't respond

I have contact my host 5 times through message and phone and he didn't respond. There are mess Thank 24hours vedere my check in
View full review
ID
#2707189 Review #2707189 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Can't see properties

I cant see any properties on my IPhone or pc computer. I bring up a property, hit to look at it, and it shows white with no pictures or information. Ive been trying for 2 days
View full review
ID
#2705177 Review #2705177 is a subjective opinion of poster.
Location
Geneva, Illinois
New Reviewer

Disappointed

I booked a reservation lily paradise Property ID 959****ha. I was notified via email the next day it was canceled due to owner decided to raise the price over night. The confirmation email was received and my card was already charged. VRBO should not have allowed owner to raise price over night after being confirmed with consumer. This should have gone through a process it was not fair to customers after being confirmed.The owner should have been told moving forward with future travelers they would.

User's recommendation: Do not book with VRBO.

View full review
ID
#2704228 Review #2704228 is a subjective opinion of poster.
Loss
$4300
Preferred solution
Deliver product or service ordered

Never got issue resolved

Vrbo promised to resolve issue with the owner providing compensation for lies and to correct description of the property. Never heard back.

User's recommendation: Tripple check important for you points and save in writing.

View full review
ID
#2704161 Review #2704161 is a subjective opinion of poster.
Location
Carrollton, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

What A Joke

I booked a property on VRBO, 2 weeks after my booking I received a whole 2 pages of house rules, one including a camera inside the home and a noise monitor , I spoke with the owner he advised me to cancel my booking and he would refund me- so I cancelled and now he does not want to refund me and VRBO will not help! Are you serious a camera and noise monitor inside a home, is this even legal!

User's recommendation: USE AIRBNB AND DO NOT BOOK WITH LUCIA AND RICH.

View full review
ID
#2704024 Review #2704024 is a subjective opinion of poster.
Cons
  • Refund
Loss
$2500
Preferred solution
Full refund
New Reviewer

I'm being double charged for my booking.

I am being overcharged by VRBO. Property number is 179****. Reservation number is HA-6HLM7W. My reservation is from August 28th to September 4th. I just received an email stating the property was of $1500 per night when my agreement is for half that amount per night. Please rectify as soon as possible. Kate Rutherford
View full review
ID
#2703908 Review #2703908 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

Misleading ad

We need to cancel our upcoming rental that we booked two days ago. It is advertised as a lakefront, house which it is , but it does not state that short term renters are NOT allowed to swim, Canoe, Kayak, stand up paddle Oruro the lake in any way. I only found out about this when I called a private company to rent a boat. . We would not be able to use the lake in any way! Our reason for booking a lakefront house is to have fun on the lake. The ad does not state that yiu cant use the lake. This is really taking advantage of people.
View full review
ID
#2702609 Review #2702609 is a subjective opinion of poster.
Pros
  • Lots oif property options
Preferred solution
Full refund
New Reviewer

Need entry to condo

When can I expect to receive door code for condo rental. Reservation# HA-5ZRD6, Property #361.697 July 23-26.
View full review
ID
#2702026 Review #2702026 is a subjective opinion of poster.

Finance inquery

I am a property owner, the number of the property is 391****. I have this house in Portugal, however I moved to Italy 2 years ago. I have got a notice from VRBO that they need to have some documents to submit to be able to receive my payments from my clients. Well, I gave all the possible information regarding the registration number. I do not have this document here with me in Italy, the VRBO requires me to send them a copy, so I am not able to get my money because I will only have the chance to go back home this august after two years because of the Pandemic. What can be done in this situation_
View full review
ID
#2700674 Review #2700674 is a subjective opinion of poster.
Location
Caorle, Veneto

I cancelled my two day reservation and want my refund back

No one is taking ownership, putting the responsibility on each other . Vrbo told me to call the motel directly to deal with them .Were the motel tells me to call VRBOnever received anything in my emails regarding the policy of cancellation .Now Im short 172$. In the future, I will not deal with VRBO and will make sure to let others know about this .

User's recommendation: No recommendation.

View full review
ID
#2700630 Review #2700630 is a subjective opinion of poster.
Location
North Bay, Ontario
New Reviewer

Cancellation refund

I cancel your fee of 177 needs refunded please. Have received refund from host already. Any questions please call 405889****
View full review
ID
#2700150 Review #2700150 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
Loss
$50
Preferred solution
Full refund

Cancellation

Owner of one of the rooms in the Trump hotel in Vegas tried to scam us. Gave us one price, then following day, gave us an additional fee of almost 300.00 When we wanted to cancel, we got the "run around." We were told we had to contact this company in order to cancel, then I call this company &;;;; they tell me its up to the owner. This company is so shady and rips people off. This person I dealt with on the phone was of no help.
View full review
ID
#2700142 Review #2700142 is a subjective opinion of poster.

Brands Related to VRBO

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article