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On june 19, 2018 we had reservations to stay at 1261792 in Venice Florida. After driving 17 hours thinking the house would be nice like the other houses we have rented through VRBO, but NO the house looked nothing like the pictures on VRBO. In fact I would not stay...
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1.5
#1361009
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VRBO - Fraud, bait switch to obtain a non refundable deposit

Tried booking came back accepted then said sorry double booked and asked if we were flexible in dates. Said no. Since then has tried to send us two listings to submit a even higher non refundable deposit for the wrong dates.
1.3
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#1359856
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We booked and paid in advance for a vacation rental two months in advance. Upon our drive to the rental, we realize we don't have a lockbox code. Attempt to contact the owner of the property, and find out it was sold six months ago. At that moment, VRBO send a text...
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Anonymous
Anonymous

Vrbo and Airbnb both are shady

1.4
#1357243
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Booked and paid in full for a condo two months in advance of our vacation. On our drive to the location, with three small children in tow, we receive a text stating that our reservation had been cancelled. Try to contact owner, who said he sold property six months ago....
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#1357239
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VRBO - Be Aware

We canceld 10 days prior and the owner, niki parks, wouldn't even refund us the "cleaning fee " portion of the rental, home away will not let us rate the owner because we didn't stay at the property. They take your money and won't let you write a review
1.3
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#1356828
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VRBO - Use Airbnb this is awful

I am not sure if this site is a fraud or what. There are people at my home and they have not paid me for it. Told me I need to complete some info. Are you kidding me?! Wouldn’t you make sure I have that before I go live like Airbnb does?! Do not use this site for any reason.
1.2
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1354586
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Overall, my experience with VRBO so far has been pretty horrible. Here are the reasons why: - I booked with VRBO and paid $11k for the rental - My wife, my two small kids, and I went to drive by the rental last week to make sure we knew where the place was (we are...
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#1346088
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I have used VRBO for many years. Then they were bought-out. I have also used PayPal for years. GREED IS GREED! Now I can not use PayPal because VRBO wants 'HomeAway' payments ONLY, they are charging another 3%, PLUS increasing the listing fee from $399 to $499, PLUS...
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3.0
I didn't like
  • That vrbo is a bully
#1337658
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The customer service representative didn't have the basic knowledge of the VRBO written guide on their website. I had to tell him where to see the rules I'm seeking to get clarification on. Didn't get an answer, tried to explain my question, again and again without...
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#1336800
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Contact VRBO

Mailing Address:
HomeAway.com, Inc.
1011 W. Fifth Street, Suite 300
Austin, Texas 78703
United States
Phone:
(877) 202-4291
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Will not refund money will not communicate with owner for fraudulent advertisement put us in terrible unsafe conditions and would not allow me to write an honest review of my experience. Do not use this website for vacation rentals it will be a headache when you...
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1.0
#1336272
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