I reserved a beach house and it had free cancelation by a certain date... well we ended up canceling on time...

the owner of the home says that VRBO will not let them confirm the cancellation to contact Homeaway... I called and was placed on hold for 54 minutes... I finally got someone and they told me it was a problem on the owner's end that he would need to call tech support to fix it... they told me i had to contact the owner to tell him to call tech support....

it is a problem with VRBO.... why should i have to do the running around... the home owner told me that he did contact tech support and that they couldn't figure out why it wouldn't let him cancel and that was that... it is literally problem with their site, no one seems to be able to help...

I have spent more time on hold and my $1200 is being withheld from me!! The owner told them that he approves of the refund!! Why can't I just have my money back!!

I will NEVER use them again!!! I am so pissed!!!

User's recommendation: Do NOT use VRBO ever!!

Product or Service Mentioned: Vrbo Property Booking.

Location: Carrollton, Texas

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