Vrbo Questions and Answers
How do I make sure a VRBO without a confirmation?Good afternoon, I attempted to book a reservation for a home in Marietta, GA. I received a message saying that it was confirmed, but I never received a reservation confirmation number.
When I go back into to look at my trip, it says that there s no trip. I am really concerned now because I applied for Affirm for trip and was approved. Now Affirm is looking for a payment, but I will not be taking that trip.
Are you able to help me with this please and thank you. Leslie Perry
How can find out if someone is a vrbo host.
- by phone at (877) 202-4291 (toll-free);
- by email at vrbomktg@gmail.com;
- via the company social media networks;
- by mail to HomeAway.com, Inc. 1011 W. Fifth Street, Suite 300 Austin, Texas 78703 United States
When do I get my refund?We canceled our trip over a week ago. We still have not got our deposit back—#557106 & our $4408.22 from you.
Come on man . Dtoff 1@***.com Faye Moon
If you have not yet received your refund, please contact the Vrbo customer care team by phone at (877) 202-4291 (toll-free number) or by email at vrbomktg@gmail.com. There is also a live chat on the Vrbo help page.
Stay at home order.
Owner refused to work with renters unable to take the trip (3/3-3/6) due to the statewide stay at home order. I was absolutely will to take a credit. The owner refused than started getting very rude with me.
Ppl on VRBO are the WORST!! We had some ppl who totally scammed us on their *** one bedroom apartment (which they advertised as a whole HOUSE rental), then they lied to us and the owners tried to give my boyfriend and I a *** rating even tho we had to leave on the first day and go stay at a Hilton. Their *** rental ruined our vacation and they gave US one star!! We did absolutely NOTHING wrong!! VRBO IS A JOKE
What is your “help” email address.
I am trying to cancel a reservation and can’t make contact with your company by phone or chat
- Log in to your traveler account.
- Click My Trips.
- Select the reservation you want to cancel.
- From the Details tab, go to the Manage your booking section.
- Review the owner’s cancellation policy to deter.
- Click Cancel booking.
Due to a great number of calls it can be quite difficult to reach the VRBO customer service. Be patient.
How do I remove the listing from VRBO?
- Log in to your account.
- If you have multiple listings, select the one you want to remove.
- Click My account.
- Click Property details.
- If your listing is on auto-renew, please be sure to turn off auto-renew to prevent your subscription from renewing.
- Click Hide Listing. Please note, if you are using the Property Manager dashboard, you would select Disable from the Status drop-down menu for the appropriate property.
- Select the Reason for hiding listing based on the available options.
- Select the most appropriate option under Provide more details.
- Click Hide Listing.
How do I get the refund from VRBO.com?
- Log into your traveler account online or via the mobile app
- Click My Trips
- Select the reservation that needs to be canceled
- In the Manage your booking section, view the Cancellation policy
- Click Request Cancellation and select the most applicable cancellation reason
After you have submitted your request to cancel, the owner or property manager must accept your cancellation request and initiate any potential refund. Based on VRBO refund policy, refunds are issued in accordance with the terms and conditions of the property’s cancellation policy.
- If you cancel a reservation with a cancellation policy that allows for a full refund, the full rental amount should be refunded by the owner or property manager and any service fee paid will be refunded by HomeAway.
- If you cancel a reservation with a cancellation policy that allows for a partial refund only, the partial rental amount will be refunded by the owner or property manager, however, any fees associated with your reservation will not be refunded.
What is VRBO customer service phone number?
If you need any assistance, you can contact VRBO Customer Service by phone at (877) 202-4291.
Emails not asked for.
Stop the emails Stop stop stop
According to the VRBO Privacy Policy, you may opt-out of receiving marketing communications from the company by the following means:
- Contact VRBO Customer Service. Please find full VRBO contact information in the article VRBO FAQs.
- Follow the instructions included in each communication or newsletter.
- Use the unsubscribe function https://web.archive.org/web/20170711215138/https://www.homeaway.com/newsletter/subscribe.
- Mail the request to the company at 1011 W. Fifth Street, Suite 300 Austin, Texas 78703.
How do I edit or change my bank account number on VRBO? Must the account number be in USD? How long does is take to receive payment?
Your request is rather specific. In order to check your reservation, please contact VRBO customer service. You can reach them by phone at 1-87*-202-4291 (U.S.) or visit help.vrbo.com.