Terrible customer service from both VRBO and the owner. Owner is hiding behind her cancellation policy and VRBO will do nothing.
Paid $4300 CAD and didnt receive a dime back. Also, I requested a change of dates for the 12 days fully paid for, but Melody the owner refused that as well. The Lucky Coconut and The Lucky Mango, in Maui, arent so lucky.
Our travel dates were supposed to be April 12-23 right in the window of supposed rebook/refund. NEVER AGAIN.
Product or Service Mentioned: Vrbo Customer Care.
Monetary Loss: $4355.
Preferred solution: Full refund.
Vrbo Cons: Bad customer service, Vrbo policies are inadequate.
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