VRBO is a scam . We reserved a hotel through them for the second part of our 14th anniversary trip.
Unfortunately our Ferry from Ocracoke hit the shoals and was unable to return is to the mainland as planned so we had to take a different ferry that pit is 5 hours out of our way. We arrives very late and exhausted at the hotel only to be told our reservations were cancelled. We ended up having to book and pay for the room through the hotel even though VRBO already had been paid 266.67 for our room.. I have spent all day on the phone with this company who first refused to give our money back then said they had to call and get confirmation from the hotel to do so.
I have been hung up on twice and received no calls back. The hotel manager is more than willing to refund the money and let VRBO know it is ok to do so but he says he has not gotten any calls from them.
This is ridiculous and to make matters worse the customer service is outsourced to a foreign country making getting things resolved near impossible. I will NEVER use this company again.
User's recommendation: Do not use this service . They will give you thw run around.
Monetary Loss: $267.
Preferred solution: Full refund.
VRBO Cons: Impossible to get assistance, Will not support guests when there is a bad experience.