VRBO Phone Numbers and Emails

Toll-Free Number:

  • (877) 202-4291

Customer Service:

  • (877) 202-4291

Sales Department:

  • (877) 226-3657

VRBO Email:


VRBO Contact Information

VRBO Website:

VRBO Online Chat:

Corporate Office Address:

HomeAway.com, Inc.
1011 W. Fifth Street, Suite 300
Austin, Texas 78703
United States

Other Info (opening hours):

Customer support 24/7

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VRBO Rating Based on 372 Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Rating stats

Rating trend

Summary of VRBO Customer Service Calls

07:19 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call VRBO Customer Service?

Refund Question:

  • “Never got refund”
  • “Refund”
  • “I have a problem with my reservation. My money deducted but now i got text of no room availability? I want refund.”

Request for Information Question:

  • “Question regarding late cancellation and refund”
  • “Review status”
  • “I need to know how to get into my cabin when o get there. I'm about 2 snd a half hours away. I messaged the owner but no response.”

Activation/ Cancellation Question:

  • “Owner cancelled trip”
  • “Cancellation”
  • “Cancel my reservation and get my fully refund”

Payments and Charges Question:

  • “VRBO charges”
  • “Charges in January of $280”
  • “Billing question”

Account Question:

  • “Account locked”
  • “Help with log in”
  • “Account problems...need to pay”

Product/ Service Question:

  • “Rental damages”
  • “Storm insurance”
  • “Rebook a rental property”

Shipping and Delivery Question:

  • “Just booked this property 584668 in Washington state but have not received a confirmation Name of renter is Gray”
  • “Did not get an email summary of my key west trip”
  • “I booked a reservation and have not received a confirmation email”

Staff Question:

  • “To speak with a customer service representative”
  • “Customer service”
  • “I changed my phone number and I cannot use vrbo services due to MFA”

Cards Question:

  • “Credit card charge”
  • “After putting in credit card information and selecting book now option, message said server issue and to try again in a few moments which we did. Reservation never went through but over $800 has been charged to our account.”
  • “Need to redeem bed and breakfast.com gift cards that were bought before they were part of Expedia.”

Return/ Replace Question:

  • “Change my reservation date”
  • “Change a guest review”
  • “Rates are changing sporadically”

Website/ Application Question:

  • “Website”
  • “Unable to acces website to rent for last two days”
  • “Problem with website”

Other Question:

  • “Emergency”
  • “Listing not online while I paid”
  • “Reservation problem”


VRBO Terms of Service
To read more: https://www.vrbo.com/info/termsandconditions
VRBO Privacy Policy
To read more: https://www.vrbo.com/info/privacy
Top VRBO Services

Property Booking, Customer Care, House Rental

Top VRBO Products


VRBO Pros and Cons

Pros: Large variety of choices all over the world, Variety, No support of customer, Ease of use, Easy to find properties

Cons: Poor customer service, Refusal of refund, Way i was treated, Poor service when problems arise, Way vrbo takes zero responsiblity

Related Companies

Expedia, Travelocity, Hotels Com, Orbitz, Hotwire


VRBO is an abbreviation for Vacation Rentals by Owner. This company is a leader in online vacation rental business. Main idea of this firm is to help people find places to stay for travelers. There are over 540,000 rental opportunities throughout the world. Users can find required location in Europe, USA, Africa, Asia and Caribbean area. The website offers useful search. Selecting needed options, like arrival and departure, travelers can vies a big list of rental options in certain location. This portal is good for both: travelers and property owners. For more convenient using, it is recommended to log in and create an account there.

VRBO reviews and complaints

VRBO is ranked 139 out of 858 in Travel Agencies category

Area Served

Europe, USA, Worldwide, Canada

Payment Methods

VISAAmerican ExpressMasterCardPayPalDiscover

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