Contact Vrbo Customer Service
How to Reach a Person at Vrbo
Verified Contact Information
Toll-Free Number:
-
1-877-202-4291
Customer Service:
-
1-877-228-3145
-
1-512-782-0805
General Info:
-
1-877-202-9331
Vrbo Emails:
Legal
DMCA Inquiries
Media
Press Inquiries
Vrbo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Vrbo Phone Number
1 (877) 202-4291
Average Hold Time
00:02:37
Average Calls duration
8 minutes
Most Popular Vrbo Email Address
ha-copyright@expedia.com
Vrbo Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
Call Volume by Day
View full overview ›
Vrbo Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Vrbo Phone Number | 1 (877) 202-4291 |
| Average Hold Time | 00:02:37 |
| Average Calls duration | 8 minutes |
| Most Popular Vrbo Email Address | ha-copyright@expedia.com |
| Vrbo Live Agent Availability | 25% of callers successfully reach a real person |
| Issue Resolution Rate | Low (13% reported full resolution) |
| Vrbo Customer Service Rating | 4.3 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 96% phone, 4% email |
| Common Reasons for Contact | Request for information, activation/ cancellation and refund |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Vrbo | First and last name, email or phone number |
Call Volume by Day
Contact Information
Vrbo Website:
Vrbo Help Center:
Corporate Office Address:
Vrbo
11800 Domain Blvd. Ste. 300
Austin,
Texas
78759
United States
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 6:00pm
Summary of Vrbo Customer Service Calls
13K
TOTAL
CALLS
CALLS
08:16
AVG CALL
DURATION
DURATION
13%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Vrbo?
Request for Information Question:
- “Unable to contact host”
- “Need help”
- “Information required by HOA at rrntal”
Activation/ Cancellation Question:
- “Cancel a reservation.”
- “Host canceled because his family wants to stay longer than planned. We have a wedding. This is very disappointing. Can he do this without repercussions?”
- “Cancelled reservation for 4141858 where my account is still being charged.”
Refund Question:
- “Refund”
- “I need a refund”
- “I want my money back”
Payments and Charges Question:
- “I entered the wrong email spelling and didn’t receive a receipt for my booking. I have pictures and though my reservation number, but need to correct the email address.”
- “I need a text or email receipt of my trip to Telluride.”
- “Dispute”
Product/ Service Question:
- “I'd like to book a place in New York City but someone told me these short term rentals are not legal in the city of New York”
- “I want to book a property”
- “Trip insurance”
Account Question:
- “My account”
- “Suspended account”
- “Calendar blocked”
Return/ Replace Question:
- “Need to change email”
- “As a host I need to change checkin restrictions”
- “Changing the dates on reservation”
Shipping and Delivery Question:
- “Location of booked property”
- “Book the wrong location”
- “Not received payments”
Staff Question:
- “Customer service”
- “Talk to customer service”
- “Abusive and bizarre customer service”
Website/ Application Question:
- “Vrbo site, my owner site, nothing working. I have inwuiries and zi csnt access anything. Customer service number just keeps hanging up.”
- “App booking problems/will not give confirmation”
- “My app is locked said call customer service”
Cards Question:
- “Card declined”
- “Can we pay with 2 different cards we leave in 2 different cities and trying book house”
- “Have tried multiple times and with different cards and can’t get a booking to go through”
Employment Question:
- “Tax form 1099 K”
- “Want to pay off rental fee”
- “Employment”
Other Question:
- “I entered the wrong email”
- “Need to Extend an Existing Reseravtion”
- “Need my 2025 tax form”
Compare Vrbo Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Vrbo