tried to cancel stay due to corona virus .my kids baseball trip to tempe az was cancelled by school. I booked stay at sonder on mill ave tempe was told by vrbo call sonder , did they told me call vrbo neither was helpful, or would offer refund.i had friend booked in same building, same time thru Airbnb and cancellation was refunded no problem.
Never use vrbo and HomeAway or stay at sonder mill ave tempe. Vrbo will go out of business and I plan on suing both even though I wont win they will have to pay attorney fees to answer the suit and show up in court .
so people file suits against them in jurisdictions were stay is located and see how they like to pay those high attorney fees. you can file yourself for minimal cost
User's recommendation: dont use vrbo or homeaway same co or stay at sonder properties anywere. use airbnb.
Product or Service Mentioned: Vrbo Customer Care.
Monetary Loss: $1000.
Preferred solution: Full refund.