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I booked a trip through VRBO last August for a June 13-20, 2020 vacation with my family to a Honolulu resort and purchased Cancellation Insurance. Hawaii is quarantining all visitors upon arrival for 14 days.
You can not leave your hotel room for anything except medical emergency. Violators are subject to $5000 fine and imprisonment. My Cancellation Insurance through VRBO protects against quarantine; however, they denied my claim. VRBO has done nothing.
The Hawaii quarantine is not a mere suggestion, it is enforced. You are issued a one-time-use key at hotel. You can not leave room or have visitors. You have room service only.
No restaurants, pools, beach or any sight seeing/tourist attractions. No one would subject themself to that willingly. If a cancellation Insurance policy offers coverage for quarantines, this is exactly the type they are talking about.
I have also filed a complaint with the California Department of Insurance and they responded promptly. I will never use VRBO again.
User's recommendation: Don’t use VRBO.
Product or Service Mentioned: Vrbo Property Booking.
Monetary Loss: $5000.
Preferred solution: Full refund.
Vrbo Pros: Offer cancellation insurane.
Vrbo Cons: Poor service when problems arise, Refusal of refund, Difficult to contact.
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